Privacy Policy

We take privacy seriously and are committed to providing clear and transparent policies with regards to how your information is collected and used. With that said, we also require users to completely agree to our ‘Privacy Policy’ before using our service, so we recommend that you take the time to read through this entire document.


When registering on our site, we may collect your name, email address or other information to help you with your experience. In addition, we provide social network authentication with Facebook, Twitter and Google. When signing up with one of these services, you authorize us to access the information available on those profiles, including but not limited to: your name, gender, location and email address.

This information is collected when you register for an account on our site, update your subscriptions, subscribe to a newsletter, respond to any marketing materials, or fill out any other forms present on our site.

If you choose to pay for a tour on the website, we may collect credit card or additional payment information from you. However, it’s important to note that we do not store any of this payment information or process any of your payments on our servers, but rather use a third party payment service, ‘Stripe.’ Therefore, any information regarding your payment processing and security must be verified in Stripe’s own Terms of Service Agreement and Privacy Policy.

The payment processor, ‘Stripe,’ may provide us with unique authentication tokens to make payments requests with. The payment processor, ‘Stripe,’ may also provide us with information such as your name, credit card type, expiration date, and the last four digits of your credit card number. This information is used only to make single payment requests.

In addition, we may also request and receive any payment history between the user and Lokafy.


Whenever you visit our site, we may also collect and store non personal information including but not limited to your IP address, location, browser, referral URL, and operating system. However, this information alone, without consent from you or from your internet service provider, cannot be used to identify you.


How do you get my consent?

When you provide us with personal information to sign up for an account, submit a tour booking request, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Lokafy, 1416-40 Homewood Avenue, Toronto, ON, M4Y2K2, Canada.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Any personal information that we do store is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.


This site uses cookies. If you desire, you can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies in your browser, some of our features may or may not also be disabled or affected.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.


If Lokafy, or substantially all of its assets, were acquired or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Lokafy may continue to use your personal information as set forth in this policy.


If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you may contact us using the information below:

1416-40 Homewood Avenue
Toronto, ON, M4Y2K2

Terms & Conditions

Terms and Conditions (last updated: February 4, 2019)

Below are the Terms and Conditions (T&C’s) that apply when using our website and our services. Any new features and/or services to our current service shall also be subject to these T&C’s. To make these T&C’s easier to read we have provided additional everyday language summaries as a guide. They are just that, and are not legally binding.

1. Our offering

We connect you with locals to experience cities through the eyes of the people who live there.

Lokafy is an online platform for travellers seeking to learn more about a city by meeting with a local (Lokafyer) who shares his/her knowledge and experience of the city. Lokafy experiences can include walking tours to sharing a meal. Through our website, travellers can book Lokafy experiences in Toronto and Paris.

2. Applicability of T&C’s

When you visit our website and/or use our services you agree with these T&C’s.

You must read these T&C’s before using our website and/or services. Use of our website and/or services, regardless of whether you are a website visitor, a traveller or a Lokafyer, constitutes an agreement to all terms and conditions in these T&C’s and you warrant that you understand, agree to and accept all terms and conditions contained here.

3. Reservations

You make a reservation on our website, we handle the rest.

When a reservation for a Lokafy experience is made by you on our website, we will verify the availability of a suitable Lokafyer and make the arrangements for the experience. The reservation is only valid when confirmed by us per e-mail.

4. Payments

You pay the full amount beforehand.

When making a reservation, you pay the full amount in advance. The payment can be made upon submitting the experience request or in case of payment processing errors, it can be made at a later date. The full payment must be received before the experience is organized for the traveller. Lokafy retains the full tour payment until after the tour has been completed in a satisfactory manner, at which point the Lokafyer’s portion of the payment is paid to him/her. As a traveller, no additional payments are mandatory except in cases where additional items are purchased for the traveller (example: museum entrance tickets purchased in advance).

5. Cancellations

Provide at least 24 hours notice to receive a full refund.

Booking cancelled by the traveller:

  • More than 24 hours before the experience date: You will be refunded 100% of the total price.
  • Less than 24 hours before the experience date: You won’t receive a refund.

Booking cancelled by the Lokafyer:

  • 100% refund.

6. Applicable taxes

Pay your taxes.

It’s the Lokafyer’s sole responsibility to determine which taxes are applicable and required to comply with the applicable local tax law and pay any corresponding taxes. These taxes can include, but are not limited to, taxes such as value added taxes, surcharges, sales taxes, personal or corporate income taxes imposed or any other taxes which are levied upon reservations made through our website or the payment thereof. Lokafyers represent and warrant that they will pay such taxes in time and in compliance with the applicable tax law.

7. Proprietary Material

Don’t copy our content.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that you see or read on this website is owned by us, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use, redesign, reconfigure, or retransmit anything from this website without our prior written permission.

8. Quality of information

While we do our utmost best to verify the accuracy of the profiles completed by the Lokafyers, we cannot guarantee these are flawless and neither can we guarantee that all content on our website is without errors.

In the event of misleading representation or misconduct on our website or during the Lokafy experiences booked through our website, we may decide, in our sole discretion, to credit the traveller with a refund for the reservation amount paid or part thereof and charge the Lokafyer with this amount. No action of us may be construed as accepting any liability other than as mentioned herein.

Therefore, use your own best judgment during the Lokafy experience.

Notwithstanding the foregoing, including without limitation any content, data and any information related hereto, is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied, including but not limited to warranties of title or non-infringement or implied warranties of use, merchantability or fitness for a particular purpose or use.

9. Warranties

We don’t give any warranties.

We do not warrant that our website and/or our services will be uninterrupted or error-free. We may correct, modify, amend, enhance, improve and make any other changes to our website and our services at any time or discontinue displaying or providing any content or features without a notice to you, being a website visitor, a traveller or a Lokafyer.

10. Disclaimer

We do our very best to make sure all the information we provide you is 100% correct. However, as we are human beings too, errors are made.

We hereby disclaim all warranties and conditions with regard to the use of our website and/or services, including, but not limited to, the availability, reliability, or quality of our website and services, the experiences distributed through us, including the nature and quality of the experiences, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our us, including by Lokafyers or travellers. We do not endorse any entity, product or service mentioned in any user generated content available on our website.

11. Liability

We have limited liability.

The use of our website and services and participation in any of the experiences hosted by the Lokafyers is solely at your own risk. Except as provided herein, in no event shall we be liable for any damages whatsoever including, but not limited to, indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortious actions resulting from or arising out of our services and/or the experiences hosted by the Lokafyers, or the use or inability to use our website or services, regardless of whether we or an authorized representative of ours has been advised of the possibility of such damages. Except where liability is mandatory, in which event liability for damages shall be limited to the amount paid to us by you as a traveller or to be paid by us to you as a Lokafyer.