Terms & Conditions

Terms and Conditions Lokafy.com (last updated: November 11th, 2015)

Below are the Terms and Conditions (T&C’s) that apply when using our website and our services. Any new features and/or services to our current service shall also be subject to these T&C’s. To make these T&C’s easier to read we have provided additional everyday language summaries as a guide. They are just that, and are not legally binding.

1. Our offering

We connect you with locals to experience cities through the eyes of the people who live there.

Lokafy is an online platform for travellers seeking to learn more about a city by meeting with a local (Lokafyer) who shares his/her knowledge and experience of the city. Lokafy experiences can include walking tours to sharing a meal. Through our website, travellers can book Lokafy experiences in Toronto and Paris.

2. Applicability of T&C’s

When you visit our website and/or use our services you agree with these T&C’s.

You must read these T&C’s before using our website and/or services. Use of our website and/or services, regardless of whether you are a website visitor, a traveller or a Lokafyer, constitutes an agreement to all terms and conditions in these T&C’s and you warrant that you understand, agree to and accept all terms and conditions contained here.

3. Reservations

You make a reservation on our website, we handle the rest.

When a reservation is made by you on our website, we deliver the reservation to the respective Lokafyer and check availability. A reservation is only valid when confirmed by us per e-mail.

4. Payments

You pay the full amount beforehand.

When making a reservation, you pay the full amount in advance. The payment can be made upon submitting the tour request or once details have been provided to the traveller. Lokafy retains the full tour payment until after the tour has been completed in a satisfactory manner, at which point the Lokafyer’s portion of the payment is paid to him/her. As a traveller no additional payments are mandatory except in cases where additional items are purchased for the traveller (example: museum entrance tickets purchased in advance).

5. Cancellations

We wouldn’t wish it to anybody, but what if you find yourself in a situation of cancelling a Lokafy experience? But we’ve got you covered, read below for our cancellation policy.


Booking Requests rejected/withdrawn/expired before confirmation: All bookings need to be confirmed within 48 hours. If your booking request is rejected or not confirmed within 48 hours by the host, or when you withdraw the request before confirmation, we will refund you in full.

Booking cancelled by the traveller:

• More than 48 hours before the experience date: You will be refunded 100% of the total price.
• Less than 48 hours before the experience date: The Lokafyer will be fully paid; you won’t receive a refund.

Booking cancelled by the Lokafyer: 100% refund


Booking cancelled by the guest:

• More than 48 hours before the experience date: You won't receive any payment.
• Less than 48 hours before the experience date: You will be paid your portion of the booking fee.

Booking cancelled by the host: When you cancel a confirmed booking, you won't receive any payment. We will contact you to understand the circumstances that caused you to cancel the booking to ensure your reliability going forward.

6. Applicable taxes

Pay your taxes.

It’s the Lokafyer’s sole responsibility to determine which taxes are applicable and required to comply with the applicable local tax law and pay any corresponding taxes. These taxes can include, but are not limited to, taxes such as value added taxes, surcharges, sales taxes, personal or corporate income taxes imposed or any other taxes which are levied upon reservations made through our website or the payment thereof. Lokafyers represent and warrant that they will pay such taxes in time and in compliance with the applicable tax law.

7. Proprietary Material

Don’t copy our content.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") that you see or read on this website is owned by us, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from this website without our prior written permission.

8. Quality of information

While we do our utmost best to verify the accuracy of the profiles completed by the Lokafyers, we cannot guarantee these are flawless and neither can we guarantee that all content on our website is without errors.

In the event of misleading representation or misconduct on our website or during the Lokafy experiences booked through our website, we may decide, in our sole discretion, to credit the traveller with a refund for the reservation amount paid or part thereof and charge the Lokafyer with this amount. No action of us may be construed as accepting any liability other than as mentioned herein.

Therefore, use your own best judgment during the Lokafy experience.

Notwithstanding the foregoing, we, including without limitation any content, data and any information related hereto, is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied, including but not limited to warranties of title or non-infringement or implied warranties of use, merchantability or fitness for a particular purpose or use.

9. Warranties

We don’t give any warranties.

We do not warrant that our website and/or our services will be uninterrupted or error-free. We may correct, modify, amend, enhance, improve and make any other changes to our website and our services at any time or discontinue displaying or providing any content or features without a notice to you, being a website visitor, a traveller or a Lokafyer.

10. Disclaimer

We do our very best to make sure all the information we provide you is 100% correct. However, as we are human beings too, errors are made.

We hereby disclaim all warranties and conditions with regard to the use of our website and/or services, including, but not limited to, the availability, reliability, or quality of our website and services, the experiences distributed through us, including the nature and quality of the experiences, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our us, including by Lokafyers or travellers. We do not endorse any entity, product or service mentioned in any user generated content available on our website.

13. Liability

We have limited liability.

The use of our website and services and participation in any of the experiences hosted by the Lokafyers is solely at your own risk. Except as provided herein, in no event shall we be liable for any damages whatsoever including, but not limited to, indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortious actions resulting from or arising out of our services and/or the experiences hosted by the Lokafyers, or the use or inability to use our website or services, regardless of whether we or an authorized representative of ours has been advised of the possibility of such damages. Except where liability is mandatory, in which event liability for damages shall be limited to the amount paid to us by you as a traveller or to be paid by us to you as a Lokafyer.